Privacy Policy

1.1. Except as specifically authorized in this agreement or required by law, the company promises not to release any of the client’s information to a third party without the client’s prior approval.

1.2. In this regard, the client enables the company to share the information with its colleagues, agents, employees, subcontractors, government authorities, and organizations to the degree necessary for the preparation of the application.

1.3. The company guarantees that all of the individuals indicated above are obliged by a separate agreement to keep any information given by the client confidentiality.

1.4. If the client’s spouse is named in the application, the company recognizes that no information received in connection with the subject from one spouse may be considered as confidential in terms of the other spouse.

1.5. The client agrees to utilize electronic communication and confidential information storage. The parties shall make every effort to provide a high level of security for electronic communication and data storage.

1.6. The company reserves the right to limit the dissemination of login information to the client.

1.7. The client agrees that the company may disclose his or her information to third parties only in connection with the application process, such as Designated Organizations, Notaries Public, agents for ECA, and so forth, but not exclusively, and may use any case-related success for marketing, branding, and promotional activities. 

2. Force Majeure

The Company shall not be liable for any delay or failure to perform any part of this agreement due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, strikes, labor disputes, changes in immigration laws or regulations, government actions, or any other events that are unforeseeable and unavoidable. In the event of such a Force Majeure occurrence, the Company shall make reasonable efforts to notify the other party and will be entitled to a reasonable extension of time to perform its obligations under this agreement.

3. Non-Disparagement

The Client agrees not to publicly disparage, defame, or otherwise negatively comment on the Company, itsservices, employees, or agents, either during or after the term of this agreement. This includes, but is not limited to, any statements made verbally, in writing, or through any form of media or social platform. Any
violation of this clause may result in legal action, including but not limited to claims for damages or injunctive relief.

4. Revocation

4.1. This agreement and the services provided hereunder shall automatically expire twenty -four (24) months from the date of signing, unless otherwise agreed in writing by both parties. Upon expiration, the Company shall have no further obligation to provide any services or support related to this agreement. Any continuation of services beyond this period will require a new agreement, which may include revised terms and additional fees.

4.2. If necessary, the client may request a refund in accordance with Clause 4.1-3 of Section 4 from this agreement, amend the program, or extend the processing time of his/her application.

4.3. This agreement may be terminated by the client in writing, in which case the company shall return any unpaid fees or expenses to the client in line with Section 4 of this agreement.

4.4. The following are the grounds for which the company may end this agreement in writing. 

4.5. If the company has received a directive from the client to act illegally or in violation of its ethical commitments including but not limited to conflict of interest, deception, whatsoever.

4.6. This agreement may be terminated by the Company under the following circumstances. Provision of False Information, Failure to Submit Required Documentation, Non-Compliance with Payment Terms, and/or Breach Agreement Terms. 

In the event of termination for any of the reasons, the company reserves the right to retain all fees paid by the Client up to the date of termination. The Client acknowledges that such fees are non-refundable and constitutes compensation for the time, effort, and resources already expended by the Company. Any other situation in which or both parties determine that the professional relationship is no longer feasible in any way such as defamation, words of profanity to the company or its employees, or posting the company in any social media platform

5. Control Over Service

The scope of services may be modified at the discretion of the Company, particularly in response to regulatory or procedural adjustments mandated by relevant authorities. The Company reserves the right to adjust, limit, or expand the services provided under this agreement based on these changes. The
Company is not obligated to proceed with any additional work unless mutually agreed in writing.

6. Intellectual Property

All materials, documentation, and processes provided by the Company are proprietary and are protected by applicable intellectual property laws. The Client agrees not to copy, replicate, distribute, modify, or otherwise use these materials outside the scope of the services provided under this agreement without the
express prior written consent of the Company. Any unauthorized use of these materials may result in legal action and claims for damages

7. Indemnity

The Client agrees to indemnify the Company against any claims, damages, or legal actions arising from the Client’s breach of this agreement or failure to comply with laws.

8. Severability

If any part of the agreement is found to be unenforceable, the remaining provisions will remain in effect.

9. Dispute Resolution

9.1. Mediation and Arbitration: Any disputes will first be addressed through mediation. If unresolved, disputes will proceed to binding arbitration in Dubai, with the Client responsible for costs. The Company’s liability is limited to 50% of the professional fees paid by the Client, excluding indirect or consequential damages.

10. Compliance with Local Laws

The Client is responsible for complying with all relevant laws in both their home country and the destination country. The Company is not liable for issues arising from non-compliance.